Warranty

"All warranties are handled in house through RFE Distribution unless otherwise stated "

Warranty on your parts is a must have and below is a general guideline to the warranty we provide.

Warranty is contingent on correct installation.  If you have a question on how to install the construction part call us and we will do our best to walk you through it.

Used Parts: 30-90 days (dependant on part)

New Parts: 90 days

Remanufactured Parts: 90 –365 days (dependant on part)

Undercarriage: 5 years (new parts)

All warranty situations will be handled in house through RFE Distribution.

Terms of Purchase

1. Definitions. For purposes of these Terms of Purchase, the following definitions apply: (1) “Products” means the items identified in an invoice as the merchandise which is the subject of a transaction between Seller and a Buyer; (2) “Seller” means the seller identified in the invoice that documents products being purchased; (3) “Buyer” means the purchaser, as identified in the invoice, of products being purchased from Seller; and (4) “End-User” means the owner of the equipment into or onto which the products are ultimately installed.
2. Compliance with Installation Instructions. Buyer agrees to follow and comply with the Installation Instructions supplied by Seller and applicable to the Products purchased from Seller. Buyer understands that failure to comply with the Installation Instructions will void any and all warranties provided by Seller and may impact the Buyer’s ability to return the Products to Seller for a refund or partial refund as provided below.
3. Suitability. Seller’s Products are designed to replace original parts as those parts were originally designed and manufactured by an OEM. Seller’s Products are designed to work within the hydraulic system(s) located on OEM equipment consistent with the original specifications for those systems. Seller is therefore not responsible for any incompatibility of Seller’s Products and the End-User’s equipment due to or that results from the refurbishment, modification, rebuilding, or wear and tear of the equipment. Buyer or End-User is responsible for all costs of adjusting the equipment system as necessary to restore it to original specifications.
4. Limited Suitability Warranty. Subject to and consistent with the provisions of paragraphs 2 and 3 above, Seller warrants that the Products are suitable and fit for the purpose(s) for which they are intended, as described and advertised on Seller’s website(s), catalogues, and other product descriptions. ANY AND ALL OTHER WARRANTIES OF SUITABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
5. Suitability/Shortages Inspection. Buyer shall inspect all Products immediately upon receipt from Seller. Any claim that a product purchased from Seller is not suitable for its described purpose, or any claim that there are shortages in quantity of products ordered, must be received, in writing, by Seller within 10 days of delivery of the Products to Buyer, or all such claims will be waived. FAILURE TO TIMELY MAKE A CLAIM FOR LACK OF SUITABILITY OR FOR SHORTAGES SHALL CONSTITUTE ACCEPTANCE OF THE PRODUCTS.
6. Return Policy – Lack of Suitability. If Seller ships Buyer an unsuitable product and Buyer makes a timely lack of suitability claim which is approved by Seller, Buyer may return the unsuitable product to Seller for a refund of the purchase price if: (1) Buyer has provided Seller with all reasonably requested documentation and photographic evidence of unsuitability; (2) the product is returned in its original packing and shipping crates without having been removed, damaged, or altered; and (3) Buyer has followed Seller’s return shipping instructions. If the product has been removed from its original packing and shipping crates, Seller shall be entitled to deduct a 20% restocking fee from the purchase price, in addition to such costs as are reasonably incurred by Seller to inspect and insure that the product is in working order and no tampering or damage has occurred. Any installation of and use of the product shall constitute a waiver of any right to make a lack of suitability claim.

Seller will not be responsible for any down time the Buyer experiences due to warranty or product issue.

7. Return Policy – Buyer’s Error. If Buyer desires to return a product to Seller because Buyer made an ordering error, Seller will accept a returned product on the following conditions: (1) the product is returned in its original packaging and/or shipping crates; (2) there has been no tampering or alteration of the product; and (3) no attempt has been made to install the product on the End-User’s equipment. Seller shall be entitled to deduct a 20% restocking fee as the result of Buyer’s error, and Buyer shall pay the cost of shipping to return the product to Seller. Seller reserves the right to refuse to accept return of a product that results from Buyer’s error if any condition set forth in this paragraph is not satisfied.
8. Return Policy – Special Orders. Notwithstanding any other Term of Purchase to the contrary, products that are special orders may not be returned except as part of the resolution of a valid warranty claim. A “special order” is a product requested from a purchaser that is not carried by Seller as part of its regular stock.
9. Return Policy – Incompatible Products. It is the obligation of the End-User (or Seller’s authorized dealer, in the event of dealer installation) to ensure that the hydraulic system(s) into which the product(s) are being installed: (a) are not worn to the degree that wear is causing unsuitability; (b) have not been modified in such a manner that the system no longer operates consistent with OEM specifications provided when the system was originally manufactured; or (c) that a failure has not occurred elsewhere in the system that is causing it to not operate correctly. In the event the hydraulic system(s) into which the Product(s) will be installed do(does) not meet these standards, Seller reserves the right to refuse return of the Product(s). IF END-USER’S EQUIPMENT FAILS TO MEET THE STANDARS OF THIS PARAGRAPH, THE SUITABILITY WARRANTY SET FORTH IN PARAGRAPH 4 ABOVE IS VOIDED.
10. Shortages. If Buyer makes a valid, written claim that Seller did not ship the quantities of products ordered by Buyer, Seller shall have thirty (30) days from the date of the claim to complete Buyer’s order. If Seller cannot timely complete Buyer’s order, Seller will refund that portion of any purchase price paid that is applicable to the product quantities that were not shipped. FAILURE TO MAKE A VALID CLAIM FOR SHORTAGES SHALL CONSTITUTE ACCEPTANCE, BY BUYER, OF THE QUANTITIES RECEIVED BY BUYER.

11. Risk of Loss. Seller shall bear the risk of product loss of during shipping until products purchased have been delivered to Buyer (if shipping is from Seller to Buyer) or until products purchased have been delivered to Buyer’s customer (if shipping is direct from Seller to Buyer’s customer). Buyer shall bear the risk of loss of all products after it has received delivery from Seller. Seller shall bear the risk of loss (after Buyer’s delivery to the shipper) for products returned as the result of a Seller-approved lack of suitability claim as long as Buyer follows Seller’s shipping instructions. Buyer shall bear the risk of all product loss incurred for a return of products resulting from “Buyer’s Error.”
12. Product Destination. Unless otherwise agreed to in writing, the shipping costs/risks of loss provisions in these Terms of Purchase are only applicable so long as Buyer does not reship the products outside of the country where Buyer received the products as shipped directly from Seller. Buyer shall be responsible for all shipping costs, duty charges, and/or other transfer charges resulting from Buyer’s shipment of the products to another country regardless of the reason for the return or requested return of the products to Seller.
13. Limited Warranty. Seller warrants that its products shall be free from defects in material and/or workmanship as set forth in the written warranty shipped with its products, which can also be found on Seller’s website(s). Any failure to register the products for warranty within 30 days of purchase and/or any alteration, misuse, or Buyer-damage to the products shall void the warranty. For online warranty registration, please visit www.excavatorhydraulicpumps.com/warranty. ALL WARRANTIES EXCEPT FOR THE EXPRESS, WRITTEN WARRANTY PROVIDED FOR THE PRODUCTS AND IN THESE TERMS OF PURCHASE ARE HEREBY EXPRESSLY DISCLAIMED.
14. Payment Terms. Buyer agrees to make payment as set forth in the invoice. In the event of any breach of the payment terms or these Terms of Purchase, or in the event Buyer causes payment to be stopped on any check or credit card without cause (with cause being determined by these Terms of Purchase), Buyer agrees to pay interest to Seller at the rate of 1.5% per month and Seller’s attorney fees and costs of collection. For purposes of this paragraph, “costs of collection” shall include Seller’s out-of pocket expenses incurred to collect sums due from Buyer and the loss of Seller’s and Seller’s employee’s time incurred in collecting such sums.
15. Mandatory Core Destroy. To prevent product tampering and modification, Buyer shall, upon installing any Product purchased from Seller, remove the serial and model tags from the removed parts, drill a hole through the core of the removed part, and return a photograph of the drilled core and the removed serial and model tags to Seller. If Products will be installed by End-User, Buyer shall provide notice of this policy to the End-User, and accept the photograph and tags from the End-User and return them to Seller. Buyer shall pay a $1,000 fee for each violation of this paragraph.
16. Special Tooling. A tooling charge may be imposed for any special tooling required by Seller to fill a special order, including without limitation, dies, fixtures, molds and patterns, acquired to manufacture Products. Such special tooling shall be and remain Seller’s property notwithstanding payment of any tooling charges by Buyer. In no event will Buyer acquire any interest in any tooling or any other apparatus utilized by Seller in the manufacture of its products, even if such tooling or apparatus has been specially converted or adapted for such manufacture and notwithstanding any tooling charges paid by Buyer. Unless otherwise agreed, Seller shall have the right to alter, discard or otherwise dispose of any special tooling or other manufacturing apparatus in its sole discretion at any time.
17. Loss of Buyer’s Property. Any designs, tools, patterns, materials, drawings, confidential information, equipment or any other items furnished by Buyer to Seller in furtherance of Buyer acquiring products from Seller will be deemed obsolete and may be destroyed by Seller after two consecutive years have elapsed without Buyer placing an order for the items which are manufactured using such property. Seller shall not be responsible for any loss or damage to such property while it is in Seller’s possession or control.
18. Choice of Law and Venue. Indiana law shall apply to all purchases made by Buyer from Seller, and venue of any legal action arising out Buyer and Seller’s transactions shall lie exclusively in the state courts of Hancock County, Indiana.

Warranty

1. Warranty. Seller warrants that the Products sold here under shall be free from defects in material or workmanship for a period of twelve months and twenty-four months if sold & installed on the equipment by an authorized dealer from the date of delivery to Buyer or installation on the equipment. The prices charged for Seller’s products are based upon the exclusive limited warranty stated here in, and upon the following disclaimer: DISCLAIMER OF WARRANTY THIS WARRANTY COMPRISES THE SOLE AND ENTIRE WARRANTY PERTAINING TO PRODUCTS PROVIDED HERE UNDER SELLER DISCLAIMS ALL OTHER WARRANTIES,EXPRESS AND IMPLIED, INCLUDING MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

2. Claims; Commencement of Actions. Buyer shall promptly inspect all Products upon delivery. No claims for shortages will be allowed unless reported to the Seller within 10 days of delivery. No other claims against Seller will be allowed unless asserted in writing within 60 days after delivery or, in the case of an alleged breach of warranty, within 30 days after the date within the warranty period on which the defect is or should have been discovered by Buyer. Any action based upon breach of this agreement or upon any other claim arising out of this sale (other than an action by Seller for any amount due to Seller from Buyer) must be commenced within thirteen months from the date of tender of delivery by Seller or, for a cause of action based upon an alleged breach of warranty, within thirteen months from the date within the warranty period on which the defect is or should have been discovered by Buyer.

3. LIMITATION OF LIABILITY. UPON NOTIFICATION, SELLER WILL, AT ITS OPTION, REPAIR OR REPLACE A DEFECTIVE PRODUCT, OR REFUND THE PURCHASE PRICE. IN NO EVENT SHALL SELLER BE LIABLE TO BUYER FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR AS THE RESULT OF, THE SALE, DELIVERY, NON-DELIVERY, SERVICING, USE OR LOSS OF USE OF THE PRODUCTS OR ANY PART THEREOF, OR FOR ANY CHARGES OR EXPENSES OF ANY NATURE INCURRED WITHOUT SELLER’S WRITTEN CONSENT, EVEN IF SELLER HAS BEEN NEGLIGENT, WHETHER IN CONTRACT, TORT OR OTHER LEGAL THEORY. IN NO EVENT SHALL SELLER’S LIABILITY UNDER ANY CLAIM MADE BY BUYER EXCEED THE PURCHASE PRICE OF THE PRODUCTS.
Contingencies. Seller shall not be liable for any default or delay in performance if caused by circumstances beyond the reasonable control of Seller.
Seller will not be responsible for any down time the Buyer experiences due to warranty or product issue.

4. User Responsibility. The user, through its own analysis and testing, is solely responsible for making the final selection of the system and Product and assuring that all performance, endurance, maintenance, safety and warning requirements of the application are met. The user must analyze all aspects of the application and follow applicable industry standards and Product information. If Seller provides Product or system options, the user is responsible for
determining that such data and specifications are suitable and sufficient for all applications and reasonably foreseeable uses of the Products or systems.

5. Loss to Buyer’s Property. Any designs, tools, patterns, materials, drawings, confidential information or equipment furnished by Buyer or any other items which become Buyer’s property, may be considered obsolete and may be destroyed by Seller after two consecutive years have elapsed without Buyer placing an order for the items which are manufactured using such property. Seller shall not be responsible for any loss or damage to such property
while it is in Seller’s possession or control.

6. Special Tooling. A tooling charge may be imposed for any special tooling, including without limitation, dies, fixtures, molds and patterns, acquired to manufacture Products. Such special tooling shall be and remain Seller’s property notwithstanding payment of any charges by Buyer. In no event will Buyer acquire any interest in apparatus belonging to Seller which is utilized in the manufacture of the Products, even if such apparatus has been specially converted or adapted for such manufacture and notwithstanding any charges paid by Buyer. Unless otherwise agreed, Seller shall have the right to alter, discard or otherwise dispose of any special tooling or other property in its sole discretion at any time.

7. Termination. This agreement may be terminated by Seller for any reason and at any time by giving Buyer thirty (30) days written notice of termination. In addition, Seller may by written notice immediately terminate this agreement for the following: (a) Buyer commits a breach of any provision of this agreement (b) the appointment of a trustee, receiver or custodian for all or any part of Buyer’s property (c) the filing of a petition for relief in bankruptcy
of the other Party on its own behalf, or by a third party (d) an assignment for the benefit of creditors, or (e) the dissolution or liquidation of the Buyer.

8. Governing Law. This agreement and the sale and delivery of all Products here under shall be deemed to have taken place in and shall be governed and construed in accordance with the laws of the State of Ohio, as applicable to contracts executed and wholly performed therein and without regard to conflicts of laws principles. Buyer irrevocably agrees and consents to the exclusive jurisdiction and venue of the courts of Greenfield, Indiana with respect to any dispute, controversy or claim arising out of or relating to this agreement. Disputes between the parties shall not be settled by arbitration unless, after a dispute has arisen, both parties expressly agree in writing to arbitrate the dispute.